Fully automatic data documentation and rapid service response

Clients choosing System4Dent have every right to expect a comprehensive and tailored service package from Miele Professional: In Germany alone, Miele boasts the largest manufacturer service organisation, with no less than 180 medical product service technicians on the road performing repairs, maintenance and validation. Miele also offers its own fully automatic solution to tackling the challenges of documenting process data, tailored to meet needs for safety and efficiency.

Segosoft Miele Edition documentation software is characterised by simplicity of operation and easy-to-read process protocols. All important process data from thermal disinfectors and sterilisers is fully automatically recorded and documented. After programme completion and a visual check, the user approves instruments, documenting the fact by entering a user name and password. Records can also include routine checks and maintenance reminders. Data transfer can be performed either using a USB stick, by connecting a laptop or by hooking machines up to a surgery network, depending on personal preferences. The software excels in terms of its fast and intuitive interface, allowing the surgery team to devote their time and full attention to their main tasks.

The legal authenticity of Miele software is the result of three aspects: Firstly, Segosoft Miele Edition fulfils the requirements of medical device legislation and guidelines published by the Robert Koch Institute which represent the legal framework for authorised experts and assessors. Secondly, the documentation is protected by a digital signature which would reliably reveal any attempts to manipulate records. And, thirdly, the PDF/A document format in accordance with ISO 19005-1 ensures that protocols remain legible, evaluable and legally revisable for decades.

This range of products is neatly rounded off by Segolabel Miele Edition. This software allows the fast and simple printing of labels for the safe identification of pouched sterile supplies. The labels are printed using a special purpose printer after sterilisation. These labels contain the batch no., compilation date and a sterility expiry date as well as the name of the person responsible.

Sterilisers repaired in less than 24 hours

As the smooth running of a dental surgery relies on all technical equipment functioning to specifications, Miele's in-house service operation offers particularly fast response times: Sterilisers, for instance, are serviced and repaired within 24 hours. If a service request is received before noon, a service engineer will visit the site on the same working day. Calls received during afternoon hours result in a service call by 12.00 h on the following working day – combined with first-time fixes in 90% of all cases. Specially trained Miele validation specialists are also available to perform all the requisite tests with respect to automatic reprocessing methods.

In order to meet all legal requirements in full, the combination of performance check or validation with a Miele service contract is recommended. Extending beyond the statutory warranty, a maintenance or full-service contract can also be concluded. Both ensure that machines undergo maintenance once a year, whereby parts subject to wear and tear are replaced free-of-charge. The fullservice maintenance contract even includes repair costs. Regular maintenance nips signs of wear and malfunctioning in the bud – before they are able to result in disinfector or steriliser downtime. This not only prolongs a machine'slife cycle but also ensures that perfectly adjusted settings reduce electricity, water and chemical consumption to a minimum. Furthermore, properly adjusted settings also reduce the strain and wear on expensive dental instruments.

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Company profile: Miele is the world leader in the field of premium domestic appliances including cooking, baking and steam-cooking appliances, refrigeration products, coffee makers, dishwashers and laundry and floorcare products. This line-up is augmented by dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical and laboratory applications (Miele Professional). The company, founded in 1899, has 8 production plants in Germany and one plant each in Austria, the Czech Republic, China and Romania. 2012/13 turnover amounted to approx. EUR 3.15 bn with sales outside Germany accounting for 70%. Miele is represented with its own sales subsidiaries and via importers in almost 100 countries. The Miele company, now in the fourth generation of family ownership, employs a workforce of around 17,250 with two-thirds in Germany. The company headquarters are located in Gütersloh/Westphalia, Germany.